General Duties and Responsibilities:

Candidates will be required to support our Customers and Field Personnel with resolving Satellite Communications Systems and network infrastructure problems. This will include Technical Support, RMA and Warranty Return support, acquiring replacement or supplemental equipment to satisfy requirements. The majority of the support provided to customers will be via email and over the phone. Candidates should have strong computer and interpersonal skills. Candidates should have experience using trouble ticketing systems and documenting problems worked on. Candidates should also have satellite communications systems experience of some type.

Duties include but are not limited to:

• Dealing with Field Support Issues for the entire suite of ILS customers
• Tracking Return Authorization Numbers
• Respond to network events and provide support to ensure resolution of network hardware or software issues
• Processing returns from field locations
• Receiving: Shipments of returned equipment
• Coordinating return of equipment to field locations
• Some lifting is required

Candidate Requirements:

Candidate will be responsible for the problem tracking and maintaining trouble tickets in the Customer Service database and dealing with day to day Help Desk issues. Candidates must be highly motivated and have the ability to multi-task. They must possess excellent communication skills both written and verbal. Candidates must also have the following background:

• Position requires shift work, operations are 7x24x365
• 3-5 years experience working in a technical Help Desk or Call Center environment.
• Basic troubleshooting skills
• Experience in supporting IT infrastructure from both a hardware and software perspective
• Familiarity and experience with problem tracking/management systems
• Familiarity and experience with problem management processes and procedures
• Proficiency and experience in the Microsoft Office Suite of products
• Some Satellite Communications experience preferred with experience in networking and IT infrastructure support required

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

We offer a competitive compensation plan commensurate with experience and a full benefits package in a dynamic, growing company. Employment is contingent upon completion of a pre-employment drug screen. DataPath is an Equal Opportunity Employer.

Apply Here! Be sure to attach your resume.

No agencies or third party recruiters. Resumes submitted by agencies or third parties without the most recent services agreement will become the property of DataPath Inc. on a no-fee basis.